1. How long will my coffee stay fresh?

Quilters Coffee will stay fresh for about 30 days once you open the vacuum sealed bag. It is recommended to store coffee in an airtight container in a cool, dry place away from direct sunlight. We do not recommend that you store coffee in the refrigerator or freezer. Coffee is very absorbent and may pick up off flavors from the refrigerator and freezing the beans may damaged the optimum flavors of the beans.

2. What are the different types of grinds available?

We offer whole bean or ground. Whole bean is for the customer who wants to control the coffee grind to their own specification. Ground is ready for use in most coffee machines.

3. What are some suggestions for brewing coffee?

For the best tasting coffee, grind the beans just before brewing. Coarse grinds create a weaker coffee. A fine grind will make a stronger, more bitter coffee. Use about 1-2 level tablespoons of ground coffee for every 8 ounces of water. Use more or less depending on your taste.

Begin with fresh, cold, filtered water. Pure bottled water or filtered water is much preferred over regular tap water. Most tap water contains too many minerals which can effect the taste of the coffee. The best tasting coffees are produced with water that contains 50-100 parts per million of dissolved minerals.

Coffee is at its peak flavor directly after brewing. Do not leave the coffee on the burner to long or it may become bitter. If you plan to keep the coffee longer than a few minutes it should be stored in a thermal server.

4. What makes Quilters Coffee so fresh?

Our gourmet coffees are fresh roasted and shipped the same day. Coffee you buy from your grocer or specialty store has probably been sitting for several weeks after roasting, either on their shelves or in a warehouse, robbing it of freshness each day.

5. Is my personal information secure?

Yes, we use the latest encryption technology to fully protect your privacy. Any information you provide, including your name and personal information will be kept confidential.  Credit card numbers are not stored on file for your safety.  See more information by reading our privacy statement.

6. How do I return a shipment?

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. See our store policies.

7. How can I reach customer service?

You may reach us by email at service@quilterscoffee.com or by filling out this form Contact Quilters Coffee

8. What are the accepted methods of payments?

We accept the four major credit cards, Mastercard, Visa, Discover and American Express. 

Our site is certified secure by GeoTrust. We use the highest level of encryption available on the internet, 128 Bit Encryption. We encourage you to feel comfortable using your credit card to conduct commerce on our site. However, If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

9. Can I change my coffee club selection and how do I do this?

Yes, if you sign up for our Customers Choice Coffee Club, you may change your coffee selection every month if you like, or leave it as is and we willl mail the same shipment to you as we did the previous month. You must send your selection to us one week prior to the order processing date. For example, if you started your coffee club on the 10th of the month, we will place your coffee club order on the 10th of every month. Therefore, in order to make a change, we ask that you submit your change to us by the 3rd of the month in order to give us adequate time to update our records.

To change your selection, please complete the form located here.
Coffee Club Selection Change Form